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After training and rollout support, the Amdocs Workforce Performance Improvement solution provides “real-life” practical support in the production environment to help users streamline their newly acquired skills in real-time. Significant improvements in user performance and increases in organizational KPIs are achieved in a fraction of the time and investment of traditional market standards.
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Amdocs Online Performance Support (OPS) – Designed to transform your customer service operation into a more customer focused one. OPS optimizes service efficiency and streamlines contact centers activities. Users are guided through key points in business transactions by delivering both time- and context-sensitive information. Using enhanced Electronic Performance Support System capabilities (EPSS), OPS facilitates immediate workforce performance improvements without the need for a process revision analysis, dramatically improves user productivity, and significantly enhances service levels and revenues.
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News - Amdocs awarded "Best Use of Emerging Technology" for OPS
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Amdocs Contact Center Management Simulation Workshop (CCSW) – Offers a dynamic business simulation workshop, where managers learn and practice business ownership state-of-mind and how to effectively optimize contact center operation practices. A unique program simulates an entire year of a contact center's life cycle in two days. The simulation workshop emphasizes the use of strategic objectives, improvement initiatives, and personnel development to achieve higher customer satisfaction and increased stakeholder value.
Learn more about Amdocs Contact Center Management Simulation Workshop (CCSW)Click here to watch a movie demo on Amdocs Contact Center Management Simulation Workshop (CCSW)
Amdocs Stores On-Demand Support (ASOS) – A unique solution tailored specifically to provide store users with cost-effective online training, performance enhancement, and monitoring at very low deployment cost and unparalleled time to market. After delivering a remote Web-based training session, ASOS provides ongoing context-sensitive guidance, including dynamic real-time reminders of valid information and links online, while interacting with a customer.
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Knowledge Implementation Solution (KIS) – Make the best use of call center down time by tracking agents’ performance and funneling short coaching packages to them, improving learning efficiency and encouraging personal development. Knowledge Implementation Solution makes it easy for contact center agents to exceed their performance goals and respond to new challenges, while working within the current operational system and on agents' downtime.
Learn more about Knowledge Implementation Solution (KIS)