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ONE METHODOLOGY BLUEPRINT
Based on the project lifecycle, our "ONE" methodology encompasses a wide variety of Amdocs Workforce Learning & Performance, and support tools and methods, taking into account the customer's organizational culture, business needs, and learning infrastructure, which enables us to deliver the ultimate learning solution and maximize system value. |
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OUR APPROACH
Amdocs' holistic Workforce Readiness approach addresses employee concerns and organizational challenges before, during and after the transformation stage. |
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Amdocs Workforce Readiness Solution includes the following services:
- Training Needs Analysis– including the K-Gap model (Knowledge Gap Analysis program)
- Courseware Design and Development – including various training methods, such as instructor-led, self-paced, and blended training, and live remote eLearning
- Training Delivery – Product, process, and management training for end users or trainers
- Training Aids and User Documentation – including the Amdocs Training Portal as well as
information access services, user guides, quick reference cards, and online help
- Rollout Support Services – including rollout management, Training Help Desk, go-live and post-go-live rollout support, and training evaluation and assessment tracking
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TRAINING LIFE CYCLE
Training takes place several times throughout a project lifecycle, for different target audiences, utilizing different forms of customization. |
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