Our extensive and diverse learning management and support services enable our customers to focus on their core businesses and leave knowledge transfer, training, and performance support to Amdocs Learning Services experts. Our learning management and support services include: Training Project Management – Working under the supervision of the customer training manager, the Amdocs project manager is responsible for planning, monitoring, and controlling the training program. The goal is to ensure that training activities are properly aligned, on time, within budget, and of the highest quality.

Learning Managed Services – Amdocs’ world-class Workforce Learning and Performance team can act as the organization’s training unit, providing a holistic, cross-company, cross-system solution for the organization’s workforce learning and performance needs… reducing customer investment, shortening time to market, and allowing the organization to focus on its core business activities.

Online Training Environment – A hands-on real-time training environment allows instructors to demonstrate application functionality on a simulated live environment, and students to perform hands-on real-life exercises. Amdocs Workforce Learning and Performance experts provide services ranging from designing an up-to-date training environment to maintaining and running it on an ongoing basis.

Ongoing Support – Ongoing support provides content maintenance for training and performance support deliverables, supports new releases, and includes ongoing assessments of user knowledge gaps and competencies. Ongoing support includes: Learning Management Systems (LMS) – LMS is a strategic planning and management system that enables companies to track and plan the learning needs and accomplishments of employees, customers, and partners. Amdocs also offers hosted LMS services for customer training materials on third-party servers, providing substantial cost savings over in-house LMS procurement.

Content Maintenance – Training material maintenance complies with application version releases and functionality gaps.

Learn more about Amdocs Managed Services & Support!