The connected world is all about the experience.
Consumers face a blizzard of choice - choosing between innumerable new devices, capabilities and gadgets. But this vast variety, though magical and empowering, really complicates the customer experience.
The service providers that will stand out will be the ones that, despite the complexity, will manage to deliver a simple, valuable, holistic, personalized experience at every point in the customer experience lifecycle.
Amdocs CES offerings are completely redefining service providers' assisted interactions, simplifying the work of call center agents and improving the customer experience. Here are some examples:
- Amdocs Smart Agent Desktop offers the most intuitive and configurable user interface available today, as well as context-sensitive navigation and recommended next actions.
- Amdocs Smart Device Support empowers call center agents to diagnose and troubleshoot smartphone enquiries, increasing first call resolution and reducing average handling time and "no fault" returns.
- Amdocs Retail Experience increases in-store conversion rates (i.e. more of the customers that enter the store end up making a purchase) and shortens handling times. Agents can move around the store with tablets to give better service.
- Amdocs Ordering offers a new, simple user interface which reduces the number of clicks and the number of screen changes required to complete transactions.
|
|
|